THE MOST COMMON QUESTIONS
Frequently asked questions
What to do when you receive your order?
Please open all packages immediately and check contents. We must be notified of any damaged or defective products within 2 business days of you receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them.
What to do when you receive the wrong order?
It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping (it does rarely happen), please contact us using this online contact form. We will send you return instructions on how and where to return the product. We will ship you the correct product and pay the shipping costs both ways.
What to do when there is shipping damage?
If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper’s proof-of-delivery slip, you include a note stating the package is or appears damaged. If you do accept a damaged shipment, please inform us immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier.
Also, if there was any internal (non-visible) damage, this will need to be reported to us or the carrier within two days of receiving the product.